General Order Information

*Starting April 1st, 2024 we will only offer store credit or exchanges. * 

ONLINE AND IN STORE RETURNED ITEMS: 

• We will only accept one coupon code per order.

Before making a return please read our policy to ensure that your items meet the guidelines.

Online/In store Exchange Policy

• Our exchange policy is for  Store credit or exchange
  
• *Starting April 1st, 2024 we will only offer store credit or exchanges. * 
• WE DO NOT SEND RETURN labels. You are responsible for the cost of returning your item even  If you are exchanging the item. 

• You have 10 days from the day you receive the item (via delivery confirmation) to return it for store credit or exchange. We MUST Have the item back within 14 days. We suggest trying on clothes when you receive items. 
• Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.
• Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.
• For defective item claims: contact us within 3 days of the delivery date: shopkellisboutique@gmail.com 
• Swimsuits- must have liner still attached if it does not the swimsuit will NOT be accepted for a return. 

The Following Items DO NOT Qualify For a Exchange or Store Credit of Any Kind: 

• Any form of Sale items (including but not limited; doorbusters, flash sale, single sale) 
• BOGO Items 
• Black Friday/Cyber Monday Deals 
• Jewelry
• Sunglasses
• Intimates 
• Bodysuits
• Hair accessories
• Hats

Online-If returning please FILL out the form below this form helps us keep track of incoming returns/exchanges. 

• WE DO NOT SEND RETURN labels. You are responsible for the cost of returning your item even  If you are exchanging the item.
• We will not refund express shipping option. 

https://forms.gle/k2bPyrXwbdu6zQ4H7

 In-store- Monday-Friday 10-6:00, Saturday 10-7  bring item with tags and receipt for store credit/exchange. 

*Starting April 1st, 2024 we will only offer store credit or exchanges. * 

A return usually takes 3 to 5 business days to process.  

***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.***

Do you provide International delivery?
We ship worldwide via USPS.

What are the shipping options?
Shipping for all U.S. orders have a $5.00 flat rate shipping fee & Free with orders over $75! Boots are flat rate fee of $8.50

What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign into your account and view your order status/history or check on your email. 

How do I track my order?
Tracking for your order is emailed to you once your order is shipped out. Please allow 7 business days before inquiring about the status of your order.

How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My account ink at the top right of the page and logging into your account. 

How long does it take to ship out?
We send out packages within 3 business days.